Dec. 06,2019 14:47

Asked by Mr. Guenter Heinrichs ( Germany )

No credit from "My Points"

Dear Sir or Madam,
Although I have already completed the last two flights I have booked on your web site (CTD19081215070046 and CTD19101619570053), I have still not been credited with any "My Points" for these two flights. This is probably because the status of both bookings is still set to "Arranged" and not changed to "Arrived".
Please be so kind as to check this once. Thanks for your help in advance.
Best regards,
Guenter Heinrichs