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Reviews of Sofitel Hotel Suzhou, Suzhou

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Hotels Reviews - Sofitel Hotel Suzhou

  • 818 East Ganjiang Road Suzhou(Show Map)
  • Address in Local Language:蘇州市干將東路818號

Overall Satisfaction

From 27 Reviews

  • Value for Money
  • Location
  • Room Comfort
  • Service Quality
  • Food / Dining
  • Hotel Facilities

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would
recommend

Ms. A TripAdvisor Member

(Taipei)

Jul.14, 2011

Overall Satisfaction
"Very Helpful Staff"
Very Helpful Staff
Great location, this is the forth time I stayed at Sofitel Suzhou. We had a Air-con failure during our stay, but Mr. He (night duty manager) was very helpful to resolve our problem. We were...
  • Value for Money
  • Location
  • Room Comfort
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would
recommend

Ms. A TripAdvisor Member

(Hefei, Anhui)

Jun.30, 2011

Overall Satisfaction
"Good"
Good
The hotel has a great group working in the lobby and reception. Always smilling and very helpfull. They were really great, answering all my requests with cortesy, good english, creativity and always...
  • Value for Money
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would
recommend

Ms. A TripAdvisor Member

(Penang)

Jan.14, 2011

Overall Satisfaction
"Ideal and practical place to stay at Suzhou"
Ideal and practical place to stay at Suzhou
A very nice and ideal location with nearby shopping,restaurants and pubs, accessible public transportation.
  • Value for Money
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would
recommend

Ms. swansbrough

(Wellington)

Apr.18, 2011

Overall Satisfaction
"Staff could not have been more helpful - we had a lovely stay"
Staff could not have been more helpful - we had a lovely stay
We chose this hotel primarily because we wanted a room with 3 beds and this was a rare hotel that seemed to offer that option. We were extremely pleased with how nice the hotel was and, in...
  • Value for Money
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would
recommend

Ms. TempleofPeace

(Hong Kong)

Apr.23, 2011

Overall Satisfaction
"Thin walls"
Thin walls
This Sofitel is getting a little long in the tooth. I think that it is the doyen of downtown 5-star hotels, but it also seems under-enhanced. This is not the fault of the staff at all. It may be the...
  • Value for Money
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would
recommend

Ms. An Accor traveler

(Hong Kong)

Apr.27, 2011

Overall Satisfaction
"Good but room for improvement"
Good but room for improvement
1/ Rooms not very sound proof especially for those facing Ganjiang Road 2/ Breakfast buffet at CNY138 with mediocre food quality and selection 3/ Good attitude on customer services... indeed a...
  • Value for Money
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  • Room Comfort
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would
recommend

Ms. An Accor traveler

(singapore)

May.12, 2011

Overall Satisfaction
"nice family room with great lounge facilities but pricey!"
nice family room with great lounge facilities but pricey!
services provided by cust svc mgr is great. kids enjoyed the breakfast and free lounge facilities with free flow of snacks, drinks, wine, beer, etc. but it comes with a price and nearby are...
  • Value for Money
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  • Room Comfort
  • Service Quality
  • Food / Dining
  • Hotel Facilities